Submit a Case

First time here?

New partners are welcome to place a request directly — no registration needed.
Please note that we do not accept requests from individual end users. If you are an individual, please apply through your local data recovery or PC repair shop.
Case submissions and general inquiries are both handled here.

Request type

General inquiry only Submit a recovery case (shipping media) Submit a recovery case (Inquiry only / No media yet)

Requester information

Company name * Branch / store Contact person * Email * Phone (with country code) Country / region

Preferred language

English Russian Other

Your case / reference number

Your inquiry

Your question *

Attachments

Choose files

Photos of the media, error screenshots or a report are welcome.
Up to 5 files, 5MB each and 10MB in total.
Accepted formats: JPG, PNG, GIF, WebP, PDF, Word, PowerPoint.

Privacy Policy consent * I agree to the Privacy Policy and consent to my data being transferred to and processed in Japan for the purpose of data recovery.

Submit a Case

First time here?

Request type

Requester information

Shipping address

Media information

Your inquiry

Shipping tracking