Submit a Case

First time here?

New partners are welcome to place a request directly — no registration needed.
Please note that we do not accept requests from individual end users. If you are an individual, please apply through your local data recovery or PC repair shop.

Request type

General inquiry only Submit a recovery case (shipping media)

Requester information

Company name * Branch / store Contact person * Email * Phone (with country code) Country / region

Preferred language

English Russian Other

Your case / reference number

Recovery details

Type of data stored * Priority data to recover

Tolerance for data corruption

Not acceptable (e.g. video for resale) Some corruption acceptable

Symptoms / details of your request

Privacy Policy consent * I agree to the Privacy Policy and consent to my data being transferred to and processed in Japan for the purpose of data recovery.

Submit a Case

First time here?

Request type

Requester information

Shipping address

Media information

Recovery details

Shipping tracking